Even the rather inexperienced user would rather write an e-mail to support than give up the error message on the phone. The e-mail has several advantages for the customer. On the one hand, they are not forced to wait on the phone until an IT employee is free, and on the other hand, it is much easier to put the problem into words without any time pressure. The e-mail client reveals exactly when which request was made and with what content. On the other side of the process, the e-mail is just as welcome as an error messenger, as it does not interrupt the current workflow compared to the telephone. Ticket Management is directly linked to the mail system and thus receives and sends messages.

You can use the notifier to monitor tickets. To do this, you first select the editors or groups from which you want to monitor tickets and are then shown directly in an info window as soon as there are new tickets or updates to existing tickets. You can also view these messages directly in an overview in the Notifier and group them there. By double-clicking on the message, you can go directly to the selected ticket via the acmp Console and edit it. You can access the inventoried hardware and software values of the affected computer at any time.

Yes, FAQs can be documented via the integrated knowledgebase and even made available to end users to help them help themselves.