
aagon founders and managing directors Sascha Häckel and Wilko Frenzel (from left to right): “High customer satisfaction, first-class support, and a product portfolio tailored to our customers’ needs are the foundation of our success.”
In particular, the modules acmp BitLocker and Defender Management and the powerful Patch and update management aagon plays to its strengths. “Our motto is: Manage any device in a connected world. We ensure a high degree of automation in IT management and free up capacity for our customers—for example, for business planning.”
Increasing the level of automation in IT management is particularly in demand in industries such as mechanical engineering, automotive, and electronics, as well as in municipalities, government agencies, and medical facilities—areas where aagon’s acmp Suite has attracted many new customers.
More important than ever: successful cooperation with specialist retailers
Aagon is also placing special emphasis on expanding its collaboration with specialty retailers. As a result, the partner network, contracts, and terms and conditions have been revised, and new partners have been added. The results here are also encouraging: Retailer sales have risen significantly, and the number of retailers continues to grow steadily.
The outlook for the current year also points toward expansion. “Later this year, we’ll be introducing a new product that we’ll position alongside the acmp Suite,” explains Sascha Häckel. “It’s going to be exciting! And our new development also offers our merchants excellent opportunities to optimize their sales with expanded services.”
High customer satisfaction is reflected in the renewal rate
The software company aagon is one of the market leaders in the field of client management and client automation. With the acmp Suite—a complete Made in Germany – and thanks to its broad portfolio of high-performance modules, every customer receives personalized support. The high level of customer satisfaction is a clear indication of aagon’s success with its software. In each of the past few years, more than 99 percent of customers have renewed their aagon licenses.
