Remote access on client PCs for the technician

The remote control of computers is becoming more and more important when the support from hardware or software is needed. With the Internet conection, intranet and many onther communication ways the Support becames direct and efficient.

Because of the possibility of reducing travel costs and better usage of resources (personnel and technology) products that allow remote control are implemented by companies.

Especially in combination with the Helpdesk you have a large number of advantages. For example Help desk staff member can access direct from his workstation, the computer of other employee and solve possible mistakes. The support employees can even help users that have questing on how to use specific softwares. After approval of the user, the Help desk staff member only needs one click to have full controll of the user workstation.

The remote maintenance is beside the Inventory, software distribution, operating system distribution and the patch management one of the most important tools for an actual client management. Because it is not usefull to know the error, but only able to solve the problem localy on the workingplace of the user.