The overarching question of the PUR 2022 study was: What are the main tasks that IT departments have to deal with in their day-to-day operations? Four areas emerged from this question:

• Software Asset & License Management
• Client Lifecycle Management
• IT service desk
• IT & Network Inventory Management

The results of the extensive survey are presented by techconsult in the form of a "diamond", in which the individual providers are positioned according to their ratings. acmp from aagon receivedexcellent ratingsfrom users inall surveys and - as in the previous year - emerged as the so-called champion in all categories (i.e. the top five in each category). In this year's survey, aagon was even able to top the previous year's result and is now the undisputed leader. in the first place.

Sebastian Weber, Head of Product Management at aagon, comments: "We want to continue to set ourselves apart from the competition with a good mix of customer proximity and future-oriented topics. There have always been hype topics in IT - these have sometimes been well received by German IT experts and sometimes less so. We always keep an eye on the current topics of our customers, but continue to consistently move towards the digital future."

High customer satisfaction is reflected in the renewal rate

The software company aagon is one of the market leaders in the field of client management and client automation for SMEs. With the acmp suite- Made in Germany - and the broad-based portfolio of powerful modules, each customer receives individual support. The fact that aagon is successful with its software is impressively demonstrated by the high level of customer satisfaction. In recent years, more than 99.4 percent of customers extended their aagon licenses.