The new release has many exciting new features in store, such as a Rule engine for the helpdesk - similar to Outlook - with which jobs can be assigned automatically based on keywords, ticket creators, type of ticket, etc., or the "Bulk Change" function, which allows several tickets to be processed at the same time. This new function is particularly practical if an employee is absent and cannot process the tickets intended for them. In this case, Bulk Change forwards all tickets to another IT colleague in one go if required.

Also extremely labor-saving are the New timings for the targeted execution of client commands: In addition to the existing timings, the administrator can now define whether a client command should be executed "As soon as possible", "Until a specific time" or "From a specific time". With the direct Wake On Lan integration, any client command can install an urgent software update or a Windows patch, for example, even if the PC is actually switched off. In addition, acmp 5.1.3 offers full IPv6 support.

Also new in the Client Command Center area is the "Install MSU Package", with which Windows updates now distributed directly via acmp can be used. The use of a WSUS server, which is generally associated with increased administrative effort, is therefore no longer necessary.